Support Services

As a registered user of a Redix product, you are entitled to unlimited technical support through on-line services. Electronic mail is available 24-hours a day, seven days a week. This is the preferred way to contact us with technical problems or questions. You can reach us through the following: [1]

support@redix.com [1]

Technical support is available via toll call between 8:30 AM and 6:00 PM Eastern time, Monday through Friday, excluding holidays. Redix technical support can be reached at the following telephone numbers:

Voice:

(888) 850-8088

Fax:

(732) 302-0828

When you call, you should be at your computer and have the appropriate product documentation at hand. Please be prepared to give the following information:

• Product serial number
• The type of hardware that you are using and the version of your operating system
• Product component type and development environment
• The exact wording of any messages that were displayed on the screen
• A description of the sequence of events that leads to the problem
• A description of how you attempted to resolve the problem

If you are contacting us through an electronic service (the Internet) or by FAX, please include the above information in your message. This allows us to provide the most efficient, timely service possible.