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As a
registered user of a Redix
product, you are entitled to
unlimited technical support
through on-line services.
Electronic mail is
available 24-hours a day,
seven days a week. This is
the preferred way to contact
us with technical problems
or questions. You can reach
us through the following:
Technical
support is available via
toll call between 8:30 AM
and 6:00 PM Eastern time,
Monday through Friday,
excluding holidays. Redix
technical
support
can be reached at the
following telephone numbers:
-
Voice: (888) 850-8088
- Fax:
(732) 302-0828
When you
call, you should be at your
computer and have the
appropriate product
documentation at hand.
Please be prepared to give
the following information:
-
Product serial number
- The
type of hardware that
you are using and
the
version of
your operating
system
-
Product component type
and development
environment
- The
exact wording of any
messages that were
displayed on the screen
- A
description of the
sequence of events that
leads
to the problem
- A
description of how you
attempted to resolve the
problem
If you are
contacting us through an
electronic service (the
Internet) or by FAX, please
include the above
information in your message.
This allows us to provide
the most efficient, timely
service possible. |
