Technical Support.
Expert assistance for Redix healthcare EDI products. Unlimited support for customers with active maintenance.
Active maintenance includes unlimited technical support via email and phone, plus eligible updates and upgrades for your licensed products under your maintenance and license agreement. New modules, additional licenses, and platform or architecture changes are quoted separately. Support covers break/fix assistance and product questions; custom development and consulting are provided via professional services.
Contact Our Support Team
Email Support
For the quickest response, email is our recommended channel. We monitor the support inbox frequently, including after hours for emergencies.
Response: Typically within 1 business day (faster for urgent issues)
Do not email PHI. If a case truly needs real data, we agree on a handling arrangement first; synthetic or de-identified reproductions are preferred.
Phone Support
For direct, real-time assistance during business hours. Our team is ready to help with urgent issues.
8:30 AM – 6:00 PM Eastern Time
(Excluding U.S. holidays)
Before You Contact Us
To help us resolve your issue as quickly as possible, please have the following ready
Tip: Sample input files and log output speed up diagnosis. Remove PHI and other identifying data from files, logs, and screenshots, and never send passwords, tokens, or keys.
Production emergency? Email support@redix.com with "URGENT: Production Down" in the subject line. We watch for these messages, including after hours.
Supported Products
Technical support covers supported versions of the Redix products you license under active maintenance