Technical Support.
Expert assistance for Redix healthcare EDI products. Unlimited support for customers with active maintenance.
Active maintenance includes unlimited technical support via email and phone, plus all software updates and new releases for your licensed products. Support covers break/fix assistance and product questions; custom development and consulting are provided via professional services.
Contact Our Support Team
Email Support
For the quickest response, email is our recommended channel. We monitor the support inbox frequently, including after hours for emergencies.
Response: Typically within 1 business day (faster for urgent issues)
Do not email PHI. We can provide a secure channel if needed.
Phone Support
For direct, real-time assistance during business hours. Our team is ready to help with urgent issues.
8:30 AM – 6:00 PM Eastern Time
(Excluding U.S. holidays)
Before You Contact Us
To help us resolve your issue as quickly as possible, please have the following ready
Tip: Including sample input files (with PHI removed) and log output can significantly speed up diagnosis.
Production emergency? Email support@redix.com with "URGENT: Production Down" in the subject line. Our on-call team will be notified.
Supported Products
Technical support covers all Redix products under active maintenance