Technical Support Services

Expert Assistance for Your Redix Solutions — Unlimited Support for Customers with Active Maintenance

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Your Maintenance Entitlements

As a Redix customer with active maintenance, you have access to unlimited technical support via email and phone, plus all software updates and new releases for your licensed products.

Support covers break/fix assistance and product questions; custom development, new maps, and consulting are provided via professional services.

Contact Our Support Team

Our expert team is committed to ensuring the smooth operation of your healthcare EDI and data transformation systems. Choose your preferred contact method:

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Email Support

For the quickest and most efficient response, email is our recommended channel. We monitor support inbox frequently, including after hours for emergencies.

Do not email PHI. We can provide a secure channel if needed.

Email Address
support@redix.com
Availability: Monitored 24/7 for production-down emergencies
Response: Typically within 1 business day (faster for urgent issues)
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Phone Support

For direct, real-time assistance during business hours, our phone support team is ready to help with urgent issues.

Toll-Free Number
(888) 850-8088
Hours: Monday – Friday
8:30 AM – 6:00 PM Eastern Time
(Excluding U.S. holidays)

Before You Contact Us

To help us resolve your issue as quickly as possible, please have the following information ready:

☑ Product serial number from your license file or certificate
☑ Hardware platform and operating system version
☑ Product version and component (e.g., AnyToAny Engine v12.3)
☑ Exact error messages or on-screen messages
☑ Step-by-step description of how to reproduce the problem
☑ Troubleshooting steps you have already attempted

Tip: Including sample input files (with PHI removed) and log output can significantly speed up diagnosis.

Supported Products

Technical support covers all Redix products under active maintenance:

AnyToAny Format Converter Engine
HIPAA Package
HIPAA X12 to FHIR Package
HL7 to FHIR Package
CMS-0057-F Compliance Suite
RMap Module
Database Module
XML Module
PDF Module
NCPDP Module
GUI Mapper
REST API / SDKs

Production Emergency?

For critical production-down situations outside business hours, email support@redix.com with "URGENT: Production Down" in the subject line. Our on-call team will be notified as soon as possible.

Additional Resources

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Documentation

Access product manuals, installation guides, and technical references for all Redix products.

View Documentation →
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API Documentation

REST API reference, SDK guides, and code examples for developers integrating Redix products.

View API Docs →
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Training Services

Instructor-led and self-paced training for your team on Redix products and healthcare EDI standards.

View Training Options →
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Professional Services

Custom mapping, implementation assistance, and consulting services from our expert team.

View Services →

Need to Renew Maintenance?

Keep your support entitlements active and receive all software updates, new features, and priority assistance.

Renew Maintenance Open a Support Case