Frequently Asked Questions (General)
- When was Redix International founded?
- What EDI products are made by Redix International?
- What is Redix's price policy?
- What is Redix's policy for annual maintenance?
When was Redix International founded?
Redix International, Inc. is a privately held software development company that has been in business since 1994 as a U.S. corporation. Redix develops and licenses software for the electronic commerce market, including Electronic Data Interchange (EDI), XML, and various proprietary formats. Our long-standing history demonstrates our commitment to delivering reliable EDI solutions.
What EDI products are made by Redix International?
To view a comprehensive list of EDI products and data transformation solutions made by Redix International, Inc., please visit our Product Webpage. Our product offerings cover a wide range of needs, from HIPAA compliance to healthcare EDI automation.
What is Redix's price policy?
Redix licenses its software using a simple Software License Agreement that provides for a permanent, perpetual license once the software license has been paid, and provided that the annual maintenance is kept current by the customer. Redix Format Converter engine products, along with a few other products, are licensed per PLU on the computer system on which they will be installed. This licensing model does not limit the number of users of the software or the number of transactions that the software handles, ensuring cost-effective EDI solutions.
What is Redix's policy for annual maintenance?
Redix provides technical support for its software via email, telephone, or fax under its annual maintenance agreement with its customers. Maintenance must be paid on an annual basis at a minimum, but may be paid for a longer term if desired. Redix will provide a 5% discount for a 3-year or longer term paid in advance. Maintenance not only provides for ongoing software support and license management but also entitles the licensee to updates of dynamic standards, as well as any license-related issues and regular enhancements to the Redix software products. To obtain any support from Redix, whether it is software support or a license-related issue, the maintenance agreement must be current.